Effective Date: 2-17-2025
At Custom Design Imports, we take pride in delivering high-quality promotional products. If you receive defective items, you may be eligible for a refund under the conditions outlined below.
1. Eligibility for Refunds
-
Customers have 30 days from the delivery date to inspect the goods and report any defects.
-
A detailed third-party inspection report must be provided, outlining the defects found in the products.
-
The products must be in their original condition, unused, and unaltered.
2. Refund Process
To initiate a refund request, follow these steps:
-
Notify Us: Contact our customer support team at maqichun@gmail.com within 30 days of delivery.
-
Submit Inspection Report: Provide a detailed third-party inspection report highlighting the product defects.
-
Review & Approval: Our team will review the report and verify the claim.
-
Refund Issuance: If approved, we will process the refund to the original payment method within [Insert Timeframe, e.g., 7-14 business days].
3. Non-Refundable Items
-
Custom-designed products that meet the agreed-upon specifications.
-
Products damaged due to improper handling or misuse after delivery.
-
Orders reported after the 30-day inspection window.
4. Exchanges & Replacements
If you prefer a replacement instead of a refund, we can work with you to produce a corrected version of your order. Additional production time may apply.
5. Contact Us
For any questions regarding our refund policy, please contact:
Email: maqichun@gmail.com